At Vrakas CPAs + Advisors, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, Vrakas conducts annual online satisfaction surveys. Here is a sampling of the results from our 2018 survey:
- We attained a 100% overall level of satisfaction from our clients.
- 99.6% of our clients feel our service teams:
- Meet proposed deadlines and provide services in a timely manner
- Exhibit courtesy and professionalism when serving their account
- Act as an advisor to their business
- Are always accessible
- Deliver proactive service, solutions and advice to their business
- Understand their business/industry and the issues they face
- 99.3% of our clients feel the services we provide to them:
- Deploy the appropriate level of technical expertise
- Feel they receive a high level of value for the fees they pay
- Provide high quality printed AND electronic materials
- Responding timely to phone calls, email and other inquiries
- 96.4% of our clients feel we provide excellent communication with:
- Making innovative recommendations
- Providing regular updates on the status of an engagement
- Informing of new legislation
- Following up on problems to make sure they’ve been resolved
- 97.8% of our clients feel our online communication – e-newsletter, website, website portal, social media platforms, seminars – are informative, provide value and are easy to access and navigate through.
Testimonials we received from our 2019 survey:
I feel very confident that I am receiving the best service available and am completely satisfied.
We recently became an ESOP, so adding Vrakas CPAs & Advisors to our professional team, which included attorneys, trustees, a valuation firm and ESOP administrator, made the whole process a very smooth transition. Brad Weckwerth, Jayna Schultz and all of the people at Vrakas have become integral members of our team. I can’t thank them enough!
Vrakas has been an advocate for our organization over the past 10+ years. As we continue to grow, Vrakas provides exceptional services and resources. They stay up to date on new regulations and consider how they may directly impact our organization to be able to be proactive vs. reactive.
Vrakas CPAs has been my tax accountant for many years, and I have always been very happy with the service rendered. The level of expertise is very high, and the personal help with issues is outstanding. Thank you for all your help!
Pete Sinsky is great. Honest, helpful and a top notch professional!
Have always received outstanding customer service from your highly professional team! Your focus helps us accomplish our end result.
The Vrakas team uses their deep expertise and properly applies it to our business. In addition to the consistent best-in-class sevices, they are always fair in the billing process.
I appreciate the continued notices and advice received from Jim Holmes!
Great group of people – CPA/Tax/Computer Consulting. Everyone is so easy to partner with on our audits & tax returns. So nice to work with a firm who really understands our needs. You guys are great!
Our Vrakas team does a great job supporting us in all aspects of our business. Any request for help is answered very quickly and the advise that we get has been very useful. I view the Vrakas team as an integral part of my business and have a great appreciation for Tim Itzin, Mike Psuik and the rest of the Vrakas team.
We are thrilled with the advice and ideas that have been brought to us over the past two years since we have been engaged.
Since our initial meeting with Vrakas years ago, our Company has relied on their expertise regarding accounting, but they have also provided our business with so much more. From advice with financial questions and banking, to help with our payroll service provider, and always quick to help with questions our bookkeeper may have with any number of accounting related issues, and of course, the annual filing of our Company’s tax returns.
Vrakas is very responsive to emails and phone calls, I never have to wait long to talk with someone from the Vrakas team when the need arises. They also work with us on our personal tax filings and financial related questions.
I wouldn’t hesitate to recommend Vrakas CPAs + Advisors to anyone.
Years of excellent service, advice and friendship!
This may not be a testimonial you can use, but my former accounting firm that had a stellar reputation failed me on multiple occasions to demonstrate integrity. There were mistakes, non-disclosure of anticipated fees, overcharging, etc. etc. Vrakas has been, if anything, more than fair with taking time to answer my periodic questions and including that in the annual fees.
I feel that Mike Psuik and John Staehler have done a nice job for my company and I feel like they really care about its success.
Pete Sinsky is a superstar in the accounting and financial planning/tax business.
I VERY much appreciate everyone that I work with at Vrakas!
Chief Financial Officer (CFO)
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Tailor Made Products, Inc.
Pettit National Ice Center - U.S. Olympic Training Site
Founder, The Schroeder Group, S.C., Attorneys at Law