Our Clients

Client Survey

At Vrakas CPAs + Advisors, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, Vrakas conducts annual online satisfaction surveys. Here is a sampling of the results from our 2018 survey:

• We attained a 100% overall level of satisfaction from our clients.

• 97.5% of our clients feel our service teams:
  • Meet proposed deadlines and provide services in a timely manner
  • Exhibit courtesy and professionalism when serving their account
  • Act as an advisor to their business
  • Are always accessible
  • Deliver proactive service, solutions and advice to their business
  • Understand their business/industry and the issues they face
• 96.5% of our clients feel the services we provide to them:
  • Deploy the appropriate level of technical expertise
  • Feel they receive a high level of value for the fees they pay
  • Provide high quality printed AND electronic materials
• 93% of our clients feel we provide excellent communication with:
  • Making innovative recommendations
  • Providing regular updates on the status of an engagement
  • Informing of new legislation
  • Following up on problems to make sure they’ve been resolved
• 98.5% of our clients feel our online communication – e-newsletter, website, website portal, social media platforms, seminars – are informative, provide value and are easy to access and navigate through.

Testimonials we received from our 2018 survey: 

“Having known Vrakas for decades and working with them as a CEO and now as a private client, I salute the versatility of professionals serving my needs. Growth has not changed the personalized service I continue to receive. PS: Mike Psuik is an excellent professional and a good man.”

“From our Accountant John, to the support staff, we have received nothing but a high level of professionalism. While they are very knowledgeable in what they do, it’s nice to communicate on a level that a “non-accountant” can understand. We look forward to working with this company in the future for both personal and business matters.”

“John Staehler and his team provide great service. We ask for a very early date on the calendar for our review, they have always met it, and our engagement is wrapped up in a timely manner. Everyone we have worked with at Vrakas has been top-notch for our account.”

“I have been in a unique position with Vrakas. I have provided professional services to the firm and Vrakas has provided accounting and tax services to my firm and my wife and I for decades. Quite simply it is the quality of the Vrakas people and their work and the value that they bring to the client relationship that makes them my accounting firm and a strong referral destination for my contacts.”  

“Mike Psuik has saved our company quite a bit in taxes and I like dealing with him. He is very professional!”

“The work is completed in a timely manner. Always very prompt responses to inquiries. Provide very comprehensive research materials to more complex situations.”

“We couldn’t have been luckier to be connected with John Staehler at the start of our company. He holds a very high sense of professionalism about him while relating to the client on a personal level. We look forward to working with him for years to come.”

“I thought I could do my own taxes and after having a discussion with Vrakas discovered a lot of mistakes and opportunities there were to reduce my tax expenses. Vrakas did an excellent job refiling prior years, getting big refunds, and clearly explaining it all to me. I feel I am in great hands with Vrakas.”

“We have always enjoyed our relationship with Chuck Pavlik. He has always responded IMMEDIATELY when we call. We have only met with him once, since we live in Florida, and that meeting was very professional and productive.”

“Sara and Nick are great. Enjoy working with Mike and Scott in the tax department. Very knowledgeable and responsive.”

“We have always found the Vrakas team highly professional and engaged in our account like it is one of their most valued, even though we are a small not-for-profit. Would recommend the firm to others, should I become aware of their need for a strong audit partner.”

Client Testimonials