At Vrakas CPAs + Advisors, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, Vrakas conducts annual online satisfaction surveys. Here is a sampling of the results from our 2021 survey:
- We attained a 100% overall level of satisfaction from our clients.
- 98.8% of our clients feel our service teams:
- Meet proposed deadlines and provide services in a timely manner
- Exhibit courtesy and professionalism when serving their account
- Act as an advisor to their business
- Are always accessible
- Deliver proactive service, solutions and advice to their business
- Understand their business/industry and the issues they face
- 98.7% of our clients feel the services we provide to them:
- Deploy the appropriate level of technical expertise
- Feel they receive a high level of value for the fees they pay
- Provide high quality printed AND electronic materials
- Responding timely to phone calls, email and other inquiries
- 97.8% of our clients feel we provide excellent communication with:
- Making innovative recommendations
- Providing regular updates on the status of an engagement
- Informing of new legislation
- Following up on problems to make sure they’ve been resolved
- 99.6% of our clients feel our online communication – e-newsletter, website, website portal, social media platforms, seminars – are informative, provide value and are easy to access and navigate through.
Testimonials we received from our 2021 Client Survey:
We are respecting the clients wish to remain anonymous
|I’ve had the pleasure of being a “Charter Client” with a business relationship dating back to Vrakas beginning their services. Their growth has been admirable and their service has been consistently focused on our firm’s growing needs as well.|
|Jayna Schultz does Excellent work on a timely manner and I highly recommend her as an advisor!|
|Excellent service and timely communication. Very good value for our nonprofit.|
|My experience with your company has been very positive|
|Brad Weckworth has been a valuable asset to our business|
|Pete Sinsky and Jenny Price are wonderful, my Vrakas service team is great!|
Being a small business owner is a struggle, especially if you’re trying to learn on your own. Vrakas made it very easy to learn the ins and outs of QuickBooks. Fixed the issues I created, now my books are accurate and look as they should.
We are a small ($250,000 annually) nonprofit serving indigenous peoples in the Peruvian Amazon. We have received nothing but timely, excellent service, and support from Vrakas professionals.
Click here to view our 2020 Client Survey Testimonials Click Here to view our 2019 Client Survey Testimonials Click Here to view our 2018 Client Survey Testimonials
Stuart R. Schroeder
Owner of Attorney Stuart R. Schroeder LLC
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Founder, The Schroeder Group, S.C., Attorneys at Law