Client Survey
At Vrakas CPAs + Advisors, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, Vrakas conducts annual online satisfaction surveys. Here is a sampling of the results from our 2022 survey:
- We attained a 96.2% overall level of satisfaction from our clients.
- 97.3% of our clients feel our service teams:
- Meet proposed deadlines and provide services in a timely manner
- Exhibit courtesy and professionalism when serving their account
- Act as an advisor to their business
- Are always accessible
- Deliver proactive service, solutions and advice to their business
- Understand their business/industry and the issues they face
- 96.1% of our clients feel the services we provide to them:
- Deploy the appropriate level of technical expertise
- Feel they receive a high level of value for the fees they pay
- Provide high quality printed AND electronic materials
- Responding timely to phone calls, email and other inquiries
- 96.7% of our clients feel we provide excellent communication with:
- Making innovative recommendations
- Providing regular updates on the status of an engagement
- Informing of new legislation
- Following up on problems to make sure they’ve been resolved
- 91.0% of our clients feel our online communication – e-newsletter, website, website portal, social media platforms, seminars – are informative, provide value and are easy to access and navigate through.
Testimonials we received from our 2022 Client Survey:
We are respecting our clients wishes to remain anonymous.
| “Started with Vrakas one year ago for tax preparation . Mary Ellen Michaelson provided a seamless transition. Communication by phone and email has been perfect.” |
| “Adam, Matt, and Chuck are awesome to work with.” |
| “Can’t be better!” |
| “Mike and Christina are great to work with.” |
| “Perfect as is!” |
Click here to view our 2021 Client Survey Testimonials
Click here to view our 2020 Client Survey Testimonials
Click Here to view our 2019 Client Survey Testimonials
Click Here to view our 2018 Client Survey Testimonials
Client Testimonials
Ruekert-Mielke
We have worked with Vrakas for over 20 years. They have always provided us with timely and accurate information, recommendations, and services related to our taxes, corporate accounting, ESOP plan, and 401(k) plan. When we have a question or concern, they are always quick to get us the information we need. We appreciate the great relationship we have with the whole Vrakas team!
– Holly L. Breien
CPA, CFO of Ruekert-Mielke
Attorney Stuart R. Schroeder LLC
I have done work with Vrakas for over 35 years. As I developed my law practice in Waukesha county many of my business clients were already using Vrakas. I referred any number of clients to them for accounting, tax, and valuation services and have never been disappointed. When I started my own law firm in Brookfield they became our accounting firm and my personal accounting firm which they are to this day. While many of the local quality accounting firms have been gobbled up by regional or national firms, Vrakas remains locally owned and operated with the expertise to compete with anybody. That’s a great combination.
Stuart R. Schroeder
Owner of Attorney Stuart R. Schroeder LLC
RBP Chemical Technology, Inc
We have used Vrakas as our CPA firm for many years. The partners on our account have been valued business advisors and friends; and have provided professional service on a consistent basis.
Paul Nowak
Chief Financial Officer (CFO)
RBP Chemical Technology, Inc.
The Schroeder Group, S.C., Attorneys at Law
I have had the privilege of working with Vrakas S.C. as a client and as an accounting referral source for over 30 years. I continue to be impressed with the work quality and responsiveness in accounting, tax planning and valuation services supplied by them. Besides doing great work, they are great people.Attorney
Stuart R. Schroeder
Founder, The Schroeder Group, S.C., Attorneys at Law
OwnersEdge
Vrakas, with their ESOP expertise, has worked closely with our OwnersEdge finance team over the past 10 years. The teams work together to maximize the benefits of ESOP ownership. The Vrakas team is an exceptional group of people to work with and the entire audit process is smooth and efficient due to that expertise. If you are looking for an accounting firm, we would highly recommend them..
– Christine Adee
President, OwnersEdge
Bullseye Industries, Inc
I have been working with Christina for three years. Very professional, always helpful. If she does not know the answer, she will find it. I highly recommend Vrakas!
Amy Lembke
Bullseye Industries, Inc
Molded Dimensions
Seventeen years ago Linda and I were introduced to Vrakas as we went about searching for a business to buy. From the first meeting, we knew that this was the firm we wanted to put our trust in for our accounting and tax needs. Seventeen years later they continue to earn and deserve that trust with their professionalism and service.
Mike Katz
President
Molded Dimensions
VPI Corporation
I have had the pleasure of working with Jim Holmes and John Staehler for over 10 years and have been very satisfied with both the tax and audit services that they and the Vrakas team have provided. Vrakas has always been highly professional, knowledgeable, reliable and responsive. When I first acquired the company, Vrakas conducted a cost segregation study which resulted in certain assets being made eligible for accelerated depreciation, which boosted our cash flow in the first few years, when it was most needed. They have been a good strategic partner.
Steve Martin
Chairman
VPI Corporation
Strohwig Industries
Strohwig Industries has been working closely with Vrakas CPAs and Advisors for almost 30 years. We work annually with the assurance department on our financial and employee benefit plan audits and with the tax department on our corporate and shareholder tax returns, as well as a few projects with the business valuation department over the years. Vrakas’ team is knowledgeable, personable, and professional. They are prompt in response when we have questions or if an issue pops up, and the service product and business advice we get from them is always top notch. Here at Strohwig, we view Vrakas not as a vendor, but as a business partner vital to the success of our company.
– Nick Heckenkamp
CPA/Controller for Strohwig Industries
Ultra Tool & Manufacturing, Inc.
Vrakas went above and beyond the scope of the work to advise our team on critical issues. Great team to work with!
Melissa Karis
Ultra Tool & Manufacturing, Inc.
Pettit National Ice Center - U.S. Olympic Training Site
Mike and the Vrakas team have worked hard to fully understand the uniqueness and dynamics of the business at the Pettit National Ice Center. This has been exceptionally helpful in the efficient preparation of our annual audit, plus they have been able to offer insightful counsel on how we can improve financial management and related systems, as the Center has expanded its offerings to the community and sustained its partnership with the United States Olympic Committee.
Randy Dean
Executive Director
Pettit National Ice Center – U.S. Olympic Training Site
RH
Excellent experience working with Scott to prepare and file my taxes. I had business and personal returns – his responsiveness and attention to detail was excellent. He took the time to learn my business. I highly recommend Vrakas.