Our Clients
Client Survey
At Vrakas CPAs + Advisors, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, Vrakas conducts annual online satisfaction surveys. Here is a sampling of the results from our 2020 survey:
- We attained a 100% overall level of satisfaction from our clients.
- 97% of our clients feel our service teams:
- Meet proposed deadlines and provide services in a timely manner
- Exhibit courtesy and professionalism when serving their account
- Act as an advisor to their business
- Are always accessible
- Deliver proactive service, solutions and advice to their business
- Understand their business/industry and the issues they face
- 97.7% of our clients feel the services we provide to them:
- Deploy the appropriate level of technical expertise
- Feel they receive a high level of value for the fees they pay
- Provide high quality printed AND electronic materials
- Responding timely to phone calls, email and other inquiries
- 96% of our clients feel we provide excellent communication with:
- Making innovative recommendations
- Providing regular updates on the status of an engagement
- Informing of new legislation
- Following up on problems to make sure they’ve been resolved
- 99.2% of our clients feel our online communication – e-newsletter, website, website portal, social media platforms, seminars – are informative, provide value and are easy to access and navigate through.
Testimonials we received from our 2020 Client Survey:
Our company feels the Vrakas team is outstanding. We think of them as part of “our” company team. Every one of the V-team is available to us always. From questions in our day to day business dealings to discussions on issues such as the SBA/PPP application and it’s ever changing guidelines to assisting with our long term business planning. We couldn’t be more pleased to be able to work with Vrakas – CPAs + Advisors! -Respecting Client Wish to Stay Anonymous |
The Howard Company, Inc. has a long term relationship with Vrakas CPS’s. We depend on them to meet our tax and advising needs. Vrakas walked us through the PPP loan and forgiveness processes. They kept us current in that quickly changing environment. A true partner! – William Hintz, Howard Company |
I have been very pleased with the quality of services our firm has received from Vrakas. I continue to refer others to Vrakas for services. Their people are excellent. I also like the fact that they seem committed to remaining independent. They are big enough to have the resources we need but not so big that we feel lost as a small business. Their e-mail updates are very timely, informative and helpful to our business. I highly recommend Vrakas. – Respecting Client Wish to Stay Anonymous |
Vrakas is one of our most valued business advisors. Their responsiveness is outstanding. As an ESOP, we need strong partners who understand the dynamics of employee ownership and the accounting complexities that come with it. Vrakas has helped educate our company on how to maximize the benefits of being an ESOP to help the company grow. – John Hooyman, CFO – Kessler’s Diamonds |
We have had Paul Rothering on our account for many years now. He is a true professional and VERY easy to work with. He gets our business and is always willing to help us out in any way possible. -Respecting Client Wish to Stay Anonymous |
Click Here to view our 2019 Client Survey Testimonials Click Here to view our 2018 Client Survey Testimonials
Client Testimonials
Stuart R. Schroeder
Owner of Attorney Stuart R Schroeder LLC
Amy Lembke
Bullseye Industries, Inc.
Melissa Karis
Ultra Tool & Manufacturing, Inc.
Paul Nowak
Chief Financial Officer (CFO)
RBP Chemical Technology, Inc.
Katie Hollar
Tailor Made Products, Inc.
Mike Katz
President
Molded Dimensions
Randy Dean
Executive Director
Pettit National Ice Center - U.S. Olympic Training Site
Founder, The Schroeder Group, S.C., Attorneys at Law
Chairman
VPI Corporation