Vrakas CPAs + Advisors is looking for a motivated and customer-oriented Level 1 IT Support Technician to join our team of talented professionals.
The ideal candidate is someone who enjoys learning, is passionate about technology, and excels in providing excellent customer service. A key player who will help take our firm to the next level. This role involves providing technical assistance to our staff across four office locations, ensuring smooth and efficient IT operations. If you are a self-starter looking to blaze a career path at your own pace, then this position is for you!
Responsibilities & Opportunities
- Serve as the first point of contact for employees seeking technical assistance in person, over the phone, or via email
- Perform basic troubleshooting and problem resolution using diagnostic techniques and pertinent questions
- Guides users through step-by-step solutions to resolve their technical issues
- Escalate unresolved issues to higher-level support personnel with detailed documentation of troubleshooting steps taken
- Maintain accurate records of events, problems, and their resolutions in the ticketing system
- Follow up with employees to ensure their issues are resolved satisfactorily
- Provide feedback and suggestions for process improvements to the IT team
- Assist with the setup, configuration, and deployment of new hardware and software
- Support onboarding and offboarding processes, ensuring workstations are properly configured for new hires
- Conduct basic technology training for new users
- Document procedures and solutions clearly for inclusion in the firm’s knowledge base inventory
Requirements
- High school diploma required; some college coursework in computer science or related fields is preferred
- Basic knowledge and experience in troubleshooting PC hardware, software, printers, and mobile devices
- Familiarity with Microsoft Office products and common office automation tools
- Strong communication skills with the ability to listen empathetically and explain technical concepts clearly
- Customer-oriented mindset with patience to handle difficult situations professionally
- Prior experience in an IT support role is a plus
- Organizational skills to manage equipment, documents, and tasks effectively
- Certifications such as A+ or MCP, are preferred but not required
- Limited travel to all office locations
Aggressive compensation potential, commensurate on past performance and experience; 401K, profit sharing, comprehensive insurance benefits portfolio, vacation, PTO, and more. For more information about our benefits, visit our Culture & Benefits page under the Career tab.
Vrakas is fiercely independent and steadfast in its desire to remain one of the largest locally-owned CPA firms in Wisconsin and surrounding markets. To learn more about the position, apply below or contact our Director of Talent, Tara Tomter, here.