At Vrakas CPAs + Advisors, client satisfaction is our number one priority. To gauge our clients’ impressions of our firm and identify our strengths and areas for improvement, Vrakas conducts annual online satisfaction surveys. Here is a sampling of the results from our 2025 survey: We achieved an overall client satisfaction rate of 97.33%.
Team Vrakas earned a fantastic 97.33% satisfaction score from clients in 2025.
97.71% of our clients feel we provide excellent overall communication in:
- Looking beyond standard solutions and making innovative recommendations
- Providing regular updates on the status of an engagement
- Informing of new legislation
- Following up on problems to make sure they’ve been resolved
- Responding in a timely manner to phone calls, emails, and other inquiries
- Providing useful information and resources through our website, social media, & newsletter
96.33% of our clients feel our service teams:
- Meet proposed deadlines and provide services in a timely manner
- Exhibit courtesy and professionalism when serving their account
- Act as an advisor to their business
- Are always accessible
- Deliver proactive service, solutions, and advice based on a thorough understanding of needs
- Understand their business/industry and the issues they face
96.65% of our clients feel the services we provide to them:
- Deploy the appropriate level of technical expertise in a timely and efficient manner
- Provide next-level client service
- Feel they receive a high level of value for the fees they pay
- Provide expertise and knowledge that helps them succeed
- Deliver personalized client care and information that supports their organization
Our 2025 Client Testimonials
We are respecting our clients wishes to remain anonymous.
“My Vrakas team has been very helpful with the business basics that I need, as well as planning for moving forward.”
“Excellent customer-focused firm in ensuring that we are valued with the best services possible.”
“Vrakas has been my go-to tax advisor for over 35 years, with super results and highly effective communication. I have recommended the firm to many other people with nothing but stellar feedback.”
“The Vrakas team is an excellent advisor in the sale of my business. The firm has continued to be a great tax advisor and provides on-time tax service.”
“The Vrakas team is always very responsive and works well with us. They are efficient and offer good insights and suggestions when they feel they can help in certain areas.”