At Vrakas CPAs + Advisors, client satisfaction is our number one priority. To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, Vrakas conducts online satisfaction surveys following various client projects. Here is a sampling of the results from our 2015 survey:
- We attained a 100% overall level of satisfaction from our business clients
- 97% of our business clients feel we meet deadlines and provide service in a timely manner
- 100% of our business clients feel we exhibit courtesy and professionalism when our serving accounts
- 99% of our business clients feel we deploy the appropriate level of technical expertise to complete our engagements in a timely and efficient manner.
- 99% of our business clients feel we are easily accessible for meetings, phone calls and follow up.
The fact that we have worked with the same Vrakas Shareholder and primary accountant throughout this period is important to us and has helped to make our association a true relationship. They know us, understand our business, and work diligently on our behalf in a very professional and personable manner. Examples of the associated benefits include their identification of opportunities and restatement of prior year returns, helping us obtain well over $100K in refunds, and their partnership in helping us to meet very compressed end-of-year requirements for reporting final results to our European parent company.
As Meltric’s business has grown and evolved over the years, Vrakas has been there with the support we need. We look forward to continuing this partnership going forward.Mark Rasmussen
Founder, The Schroeder Group, S.C., Attorneys at Law